Terms of use

The short version

AFTER HOURS is a place to talk to someone at 2am. It is a companion and conversation service. It is not therapy, not counselling, not medical care, and not an emergency service. If you or someone else is in danger, call a helpline or emergency services, you will find numbers under Help lines in the app.

You must be 18 or over to use AFTER.

Your account

You sign in with your email address, either a six-digit code we send you, a password you set, or your Google account. One account per person.

We also ask for your mobile number when you set up. It is how we reach you about your account and anything to do with money. Neither your number nor your email is ever shown to anyone you talk to, and theirs is never shown to you, that is deliberate, and it is the rule the next section is about.

You are responsible for what happens on your account. Do not share your sign-in.

Keep it on AFTER

Sharing or asking for contact details is not allowed. That means phone numbers, email addresses, social media handles, UPI IDs, bank details, or any other way of continuing the conversation somewhere else.

This is not an arbitrary rule. Everything that protects both people, the ability to end a conversation, to block, to report, to have a record of what was said and what was paid, exists only while the conversation is here. Off the platform, none of it does.

We enforce this in three places: messages are screened before they are delivered, calls are checked automatically (see the Safety policy), and every report is read by a person.

If you break this rule, your account may be restricted or permanently closed. For a Listener, that also means earnings stop and any pending payout is held pending review.

Money

• Chat is charged per message. Voice and video are charged per minute, by the second.
• The price is shown before you start and does not change during a conversation.
• Every new user gets two free minutes, once ever, shared across everyone they talk to.
• Credit added to your wallet is for use on AFTER. Bonus credit from a pack or an offer is

promotional, is spent first, and is not refundable in money.

• If a conversation is cut short by a fault on our side, tell us and we will look at it.

Prices, packs and rates can change. A change never applies to a conversation already running.

What is not allowed

Sexual content or solicitation. Abuse, harassment, threats. Recording another person without their knowledge. Impersonation. Anything illegal under Indian law. Using AFTER to advertise, recruit or sell. Attempting to work around the rules above, including by spelling out a phone number or using another language to do it.

Ending things

You can stop using AFTER whenever you like and ask us to delete your account. We can suspend or close an account that breaks these terms. Where money is involved we will always tell you what happened to it.

Law

These terms are governed by the laws of India. Nothing here removes a right you have under consumer law.

Contact

Email hello@theafterhoursapp.com, that address reaches us whether or not you have an account, and it is the right one for a legal notice or anything that does not fit below.

For something specific: support@theafterhoursapp.com for help with your account, safety@theafterhoursapp.com to report harm or conduct, billing@theafterhoursapp.com for payments, refunds and payouts, and privacy@theafterhoursapp.com for a copy of your data or to have it deleted.

If you are signed in, You → Support is faster: it carries your account with it, so we are not asking you which conversation you mean. We answer everything either way.

Grievance officer

Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints about content or conduct on AFTER can be sent to our grievance officer at hello@theafterhoursapp.com. We acknowledge within 24 hours and resolve within 15 days.