Refund & cancellation policy

The short version

You add money to a wallet, and you spend it as you talk. There is no subscription, nothing renews on its own, and there is nothing to cancel.

If something went wrong and money left your wallet for a conversation you did not get, tell us and we will put it back.

What you are paying for

Credit added to your AFTER wallet is spent on conversations, per message in chat, and by the second in voice and video. The price is shown before a conversation starts, and it does not change while it is running.

Two kinds of credit sit in your wallet:

• Real credit, which is money you added.
• Bonus credit, from a welcome offer or a pack. It is promotional. It is always spent

first, and it cannot be withdrawn or refunded as money.

Conversations

You are charged only for the time you actually talked. Billing is per second, so a call that drops after forty seconds costs forty seconds. There is no minimum and no rounding up to the minute.

If a conversation fails because of a fault on our side, the call never connected, the audio never arrived, you were disconnected and could not rejoin, tell us and we will refund what it cost, back to the wallet it came from. Write to billing@theafterhoursapp.com or use You → Support, within 7 days of the conversation, and include roughly when it happened.

A conversation you simply did not enjoy is not refundable. We cannot judge what was said, and we will not ask the other person to justify a conversation they were present for. What we will do is act on a report: if someone broke the rules, that is a moderation matter and we handle it as one, and where money was taken in bad faith we refund it.

Gifts

A gift can be undone for five seconds after you send it, from the button that replaces it. After that it is final, the money has already been split to the Listener, and a Listener whose earnings can be clawed back hours later has no way to trust the ledger.

Adding money

Top-ups are not refundable to your card or bank on request. The money stays as credit in your wallet and does not expire.

If a payment was taken twice, or taken and never credited, that is our problem to fix. Payments are credited from a verified gateway webhook, so a failed top-up normally resolves itself within minutes. If it does not, email billing@theafterhoursapp.com with the date, the amount and the reference from your bank or UPI app, and we will trace it. Where money left your account and did not arrive as credit, we return it to the original payment method.

Unauthorised payment? Tell us immediately and tell your bank. We will freeze the account while it is looked at.

How long it takes

Back to your wallet	Immediately, once we have agreed it
Back to a card, bank or UPI	5–7 working days after we approve it, plus your bank's own time

We acknowledge every refund request within 24 hours and decide within 7 working days. If we say no, we say why.

Closing your account

You can ask us to delete your account at any time, from You → Support or by email.

Real credit left in your wallet can be returned to you when you close your account, to the payment method it came from, minus anything already spent. Bonus credit cannot, it was never money. We keep the payment records that tax and accounting law requires us to keep, which is described in the [privacy policy](/privacy-policy).

If you are a Listener

Earnings are paid by UPI or bank transfer, minimum ₹500, usually within two hours. TDS at 10% is deducted and shown to you before you confirm a withdrawal.

A payout that fails for a wrong UPI ID or bank detail returns to your AFTER balance so you can correct it and try again. Where an account is under review for breaking the rules, a pending payout is held until that review finishes, and we tell you either way.

Contact

billing@theafterhoursapp.com, reaches us whether or not you can sign in, and it is the right address for anything to do with money. If you are signed in, You → Support is faster because it carries your account with it.

Complaints can be escalated to our grievance officer at the same address. We acknowledge within 24 hours and resolve within 15 days.